Renewal Underwriter - Remote

Position Title: Renewal Underwriter About Specialty Program Group: Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. About Monarch E&S: Monarch E&S, a division of SPG Insurance Solutions (Monarch) is a rapidly growing, and successful property and casualty insurance wholesaler and managing general agency based in Burbank, CA with branches in MA & FL. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks. About the Position: An ideal candidate for the renewal specialist position will have experience in the customer service field, and a strong understanding of insurance terminology. Renewal specialists will be responsible for reviewing and remarketing existing business accounts. In addition to processing renewals, a successful candidate will also handle multiple levels of interactions with our partners. This position will be responsible for the coordination and management of all renewal tasks both internally and externally. Working in tandem with Underwriting, this individual will serve as a point of contact for clients requesting quotes and or renewal coordination support. Key Responsibilities: • Communicate effectively with Pen and Brokerage Carriers to obtain the broadest coverage at the best price, providing the most sellable renewal quotes • Understanding Pen Underwriting Guidelines to Properly quote renewals within authority • Rating and Preparation of renewal quotes with Pen/Binding Carriers • Handle incoming calls and emails from retail agents and carriers ensuring the highest level of customer service standards are met, bringing communication to a satisfactory resolution • Release renewal quotes in accordance with established departmental procedures with accuracy, efficiency, and meeting compliance and service level standards • Proactively stay abreast of system changes and company guidelines • Follow up with customers and companies within service level standards • Participate in special underwriting projects as needed • Preparation of renewal quotes with Brokerage Carriers • Open Communication with Production Underwriter • Other Duties as assigned Qualifications: • Proficiency in various Carrier Rating Portals, Microsoft Outlook, Word, and Excel • High School graduate required; College courses preferred • Previous work experience in the fields of insurance, customer service, banking or similar, with a successful track record • Excellent written and verbal communication skills • Ability to work well under pressure to meet tight deadlines in a fast-paced environment • Proactive, independent work ethic with strong problem solving and analytical skills • Willingness to be flexible, learn on the job, and maintain a can-do attitude • Ability to work in dynamic environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions • Highly organized and able to structure day based on deadlines and pending items • Self-motivated and goal oriented • Strong organization skills, with a high level of detail orientation Work Location: This section should specifically reference to whether they are Hybrid, Remote or In Office. This is a 100% remote working in the Eastern Time Zone.